Introduction
My Role
Problem
Users were filling out forms from paid ads; the experience needed to eliminate friction and move users directly into masterclass registration.
Quality of lead
Because of the lead form we are not able to showcase what will be delivered to the user.
Drop offs a higher due to lack of clarity and a clear indication to them about we are collecting lead without any value proposition
No urgency element is leading to avoid the ad/ lead form
No confirmation to user about booking masterclass.
5% conversion of lead
Leads are send to LSQ automatically where sales has to convince user on booking FREE masterclass.
Approx 30% of the entire time spent by sales goes on convincing user on booking masterclass
Regular communication and a call has to be made on the day of masterclass to ask user to join masterclass
Process
Design sprints were divided into discovery, explorations, final design, review, and feature testing so the team could align on the conversion problem.

Qualitative analysis - User insights
I have taken a sample set of 30 users
To understand mentality and intent of user for doing so
To understand a standard Q & A between users and sales team
To understand if user was frustrated and how may calls took for the registration?
To know the driving factor and intent towards it
To understand the take on it
To understand Interest towards the offering & why
Qualitative analysis (sample set - 30 users)
Info on the ad and registration form didn’t urge them to register for masterclass
Users were ask to register themself on website during the call
Registration during a call is painful
Users feel they don’t need to join as it is time consuming and less valuable
Masterclass is useful for users
Competitors analysis
I have tried to get the closest competitors to have a fair analysis on their approach and way for designing masterclass/landing page
Scaler
After landing on Ad for scaler user lands on a landing page where they are trying to sell their value proposition
Urgency element is placed in the form to trigger user to register for the masterclass
Masterclass is been give for free to the users

Newton School
After landing on Ad for scaler user lands on a landing page where they are trying to sell their Credential
Companies hiring from Newton school section has been is present ot attract user towards the offerings
Masterclass is been give for free to the users

Research Insights
Design decisions will be taken keeping mind these aspects

User flows
Drafted old and new flows


Final screens
Here is the final view



Reflection
I learned a lot about the opportunities in scaling this feature by extending to spend management real time tracking



